# NPS Follow-up Planner

> Turn promoters, passives, and detractors into interview counts and feedback-board prompts.

Canonical: https://www.featul.com/tools/categories/feedback-roadmaps/nps-follow-up-planner

This is an interactive calculator. Enter your own numbers at https://www.featul.com/tools/categories/feedback-roadmaps/nps-follow-up-planner.

## What is an NPS follow-up planner?

It converts NPS buckets into close-the-loop actions: interviews, board posts, and changelog updates.

## Basic formula

NPS is promoters minus detractors as a share of responses. Follow-up volume scales with each bucket.

```
NPS = % promoters − % detractors
```

## When to use

Run this after an NPS survey so scores become product feedback instead of a dashboard number.

## FAQ

### What is NPS Follow-up Planner?

Turn promoters, passives, and detractors into interview counts and feedback-board prompts.

### How do I calculate NPS Follow-up Planner?

NPS is promoters minus detractors as a share of responses. Follow-up volume scales with each bucket. Formula: NPS = % promoters − % detractors

### When is NPS Follow-up Planner useful?

Use NPS Follow-up Planner to make feedback, roadmaps & changelogs decisions more confidently by quantifying key metrics.

## Related

- [Feedback, Roadmaps & Changelogs tools](https://www.featul.com/tools/categories/feedback-roadmaps)
- [SaaS Metrics Definitions](https://www.featul.com/definitions)
- [Product & Feature Analytics](https://www.featul.com/tools/categories/product-feature-analytics)
- [Compare with Alternatives](https://www.featul.com/alternatives)