NPS Follow-up Planner
Turn promoters, passives, and detractors into interview counts and feedback-board prompts.
NPS Follow-up Planner
Turn promoters, passives, and detractors into interview counts and feedback-board prompts so NPS is not a vanity score.
Formula: NPS = % promoters − % detractors
Survey responses
Counts from your latest NPS wave.
Close-the-loop plan
Interview detractors first, then invite themes onto a public board.
NPS
28
Interviews to book
9
Board prompts
12
Prompts to post
- What almost made you a promoter this month?
- Which missing feature would change your score the most?
- If we shipped one request from the board, which should it be?
Turn NPS comments into board posts
Featul keeps follow-up feedback, votes, and changelog updates in one workspace.