CSAT Calculator

Calculate your Customer Satisfaction Score (CSAT) to measure how satisfied customers are with your product, service, or interaction.

Formula: CSAT = (Satisfied Responses ÷ Total Responses) × 100

Survey Responses
Enter the number of responses for each satisfaction level.
Your CSAT Score
Customer satisfaction percentage.
85.0%
Excellent
Outstanding satisfaction
Response Distribution
Breakdown of survey responses.
Total Responses
100
Satisfied
85.0%
Neutral
10.0%
Dissatisfied
5.0%
View our other tools

Understanding CSAT

CSAT measures immediate satisfaction with a specific interaction, product, or service. It's typically measured on a 1-5 scale.

Industry Benchmarks

  • 80%+ — Excellent, world-class satisfaction
  • 60-80% — Good, above average
  • 40-60% — Fair, room for improvement
  • Below 40% — Poor, needs immediate attention

How to Improve CSAT

  • Respond quickly to customer inquiries.
  • Train support teams on empathy and problem-solving.
  • Follow up with dissatisfied customers.
  • Act on feedback to fix recurring issues.