Featul

Branding & Setup

Custom domains

Set up a workspace subdomain and an optional custom domain for your feedback portal.

Default subdomain

Every workspace receives a free subdomain:

code
yourworkspace.featul.com

It is ready to use as soon as the workspace exists.

Custom domain

Connect your own domain from Settings → Domain. Custom domains are available on Starter and Professional.

  1. Go to Settings → Domain
  2. Click Add domain and enter a host such as feedback.yourdomain.com
  3. Add the DNS records Featul shows:
TypeNameValue
CNAMEfeedback (or the host you chose)origin.featul.com
TXTThe _acme-challenge name shown in settingsThe verification value shown in settings

Copy the exact Name and Value from the Domain page. Featul verifies both records.

  1. Click verify after DNS has propagated (a few minutes, sometimes longer)
  2. Your portal is then available at the custom domain over HTTPS

Routing

Both URLs serve the same public site:

  • Workspace subdomain: yourworkspace.featul.com
  • Custom domain: feedback.yourdomain.com

Troubleshooting

Verification still pending:

  • Confirm the CNAME target is origin.featul.com (not your Featul subdomain)
  • Confirm the TXT record matches the value in settings
  • Allow time for DNS to propagate
  • Check for conflicting records on the same host

Remove the domain and add it again if you need a fresh verification challenge.