Identity Protection
Hide user information from public view while maintaining full visibility for your team. This protects privacy without losing valuable context for follow-up and analysis.
How It Works
| Setting | Public View | Internal View |
|---|---|---|
| Masking disabled | User names and avatars | Full user details |
| Masking enabled | "Anonymous" or generic labels | Full user details |
Enable Identity Masking
- Go to Settings → Boards
- Select public board
- Enable Hide member identity on public views
- Save changes
Changes take effect immediately across your public portal.
Use Cases
Identity masking benefits:
- Customer privacy protection on public boards
- Internal context preservation for follow-up
- Competitive intelligence prevention
- Honest feedback collection with anonymity
Anonymous vs. Masked
These features serve different purposes:
| Feature | Anonymous Feedback | Identity Masking |
|---|---|---|
| User identity | Unknown to everyone | Known internally, hidden publicly |
| Submission | No account required | Account required |
| Follow-up | Not possible | Available through internal data |
| Best for | Low-friction public collection | Customer relationship management |
Combined Usage
Use both features together:
- Enable anonymous submissions for zero-friction collection
- Enable identity masking to protect signed-in users
This provides clean public boards while preserving internal context for customer relationships.