Organization Hierarchy
Manage growing feedback volume with three organizational levels:
- Boards – High-level separation by product area or content type
- Tags – Flexible cross-board labeling system
- Statuses – Workflow stage tracking
Board Organization
Each post belongs to exactly one board. Use boards to separate:
- Product areas (Mobile, Web, API)
- Feedback types (Feature requests, Bug reports)
- Visibility levels (Public customer feedback vs. Internal ideas)
- Content types (Feedback, Roadmap, Changelog)
Tag System
Apply multiple tags to any post for flexible categorization:
| Category | Example Tags |
|---|---|
| Customer segment | Enterprise, SMB, Free, Pro |
| Product area | Onboarding, Billing, Reporting, API |
| Theme | UX, Performance, Reliability, Security |
| Priority | High-impact, Quick-win, Long-term |
Create and manage tags from the settings page or while editing posts.
Status Management
Track content through two status types:
Post Status
- Draft – Not yet visible
- Published – Live and visible
- Archived – Hidden but preserved
- Spam – Flagged as unwanted
Roadmap Status (Roadmap boards only)
- Pending → Review → Planned → Progress → Completed
Duplicate Management
Merge related requests to maintain clean boards:
- Identify duplicate posts
- Merge into primary post
- Preserve votes and comments
- Link original submitters to merged post
Best Practices
- Start simple and add structure as patterns emerge
- Maintain consistent tag naming across your team
- Regularly archive resolved posts and clean unused tags
- Use boards for major divisions, tags for cross-cutting concerns