Metadata Benefits
Enhance feedback with additional context beyond basic content:
- Customer segmentation (plan, company size, region)
- Source tracking (widget, page, campaign)
- Integration links (GitHub issues, Jira tickets)
- Custom business data
Implementation
Every post supports flexible metadata storage:
{
"source": "in_app_widget",
"plan": "professional",
"feature_area": "billing",
"customer_id": "cust_12345"
}
Custom Fields
Design consistent metadata schemas:
Top-Level Structure
Use stable field names across all posts:
{
"source": "...",
"segment": "...",
"feature_area": "..."
}
Namespaced Integration Data
Group external system references:
{
"github": {
"issue_url": "...",
"repo": "..."
},
"jira": {
"ticket_id": "...",
"project": "..."
}
}
Activity Logging
Automatic tracking of important events:
- Status changes and moderation actions
- Merge operations
- Team member activities
- Vote and comment interactions
Creates complete audit trail for feedback processing.
Usage Applications
- Segmentation – Filter by customer characteristics
- Source Attribution – Identify high-converting channels
- Integration Sync – Maintain cross-system consistency
- Analytics – Export for deeper analysis