User Identification
Connect feedback to specific user accounts for enhanced relationship management and data analysis. Identified feedback enables follow-up, segmentation, and personalized responses.
Identification Methods
| Method | Implementation |
|---|---|
| Anonymous | No user data collected |
| Identified | User context stored with posts |
Identified users provide:
- Contact information for follow-up
- Account details for segmentation
- Submission history for analysis
User Context Data
Pass user information from your application:
{
"user_id": "user_12345",
"email": "customer@example.com",
"name": "Jane Doe",
"plan": "professional",
"company": "Acme Inc"
}
Benefits of Identification
Enhanced Follow-up
- Notify users when requested features ship
- Contact for clarification or user research
- Close loops on resolved requests
Advanced Segmentation
- Filter feedback by customer tier
- Analyze patterns by user segment
- Identify power user requests
Relationship Management
- Track customer feedback history
- Identify most engaged users
- Personalize responses based on account context
Privacy Considerations
When identifying users:
- Follow applicable privacy regulations (GDPR, CCPA)
- Comply with your privacy policy terms
- Collect only necessary user data
- Use identity masking for public board privacy
See Mask identities to hide user information publicly while preserving internal access.